29 Mar

Work From Home Customer Service Jobs – A Complete Guide

work from home customer service jobs

Do you love to make others happy? Are you motivated and organized? If so, work from home customer service jobs may be a perfect match for you. Not only can you conveniently work from your home office, but you can also create a budding career in customer service, doing something you’re great at.

Home-based customer service is a trending job that doesn’t seem to be slowing down anytime soon. If you think you have what it takes to work from home as a customer service agent, this guide will help you learn everything you need to know.

How Work From Home Customer Service Jobs Work

Customer service work from home positions can be either independent contractor positions outsourced by large call center operations, or part-time or full-time employee positions.

Work from home customer service independent contractor positions typically provide a fair amount of flexibility. A contractor can usually decide when she can provide customer service from home, sign on to work when she’s able, and work around her family’s schedule.

Employee work at home customer service jobs aren’t always as flexible, but many offer night or weekend positions that can help you work around your family’s needs. As an employee, some online customer service jobs will even offer awesome benefits, like retirement plans, sick pay, vacation pay, and health insurance.

Is Customer Service for Me?

Work from home customer service jobs aren’t for everyone. Virtual customer service can provide the opportunity to save money and time on daily commuting, work around the needs of a family, and more. But, it can still be difficult work.

Apple jobs at home, for example, are great positions for highly qualified individuals. But, you need to have customer service experience, knowledge of Apple products, and a high motivation for truly helping customers.

To have success with at home customer service jobs, here are a few skills you should possess:

  • Strong communication skills, both verbal and written
  • Self-motivation to stick to deadlines and guidelines
  • Knowledge of basic computer programs
  • Pleasant speaking voice
  • Empathy and excellent listening skills to understand customer needs
  • Willingness and desire to learn new skills to grow with the job
  • True desire to help others in a variety of ways

Be aware that many customer service jobs from home will require you to work at least some evening or weekend hours to meet the needs of businesses and their customers. If this is non-negotiable for you, virtual customer service jobs may not be your best option.

How to Get Started:

The most important thing you can do if you’re considering online customer service jobs from home is create a separate office space in your home. Even if you’re searching for chat jobs only, like some Apple jobs from home are, a quiet, separate home office is essential to your productivity.

Even chat-only customer service jobs may require you to make occasional phone calls, either to customers or your supervisors, and you’ll need a quiet, professional atmosphere to do so. Especially if you work as a work at home customer service phone agent, customers will not want to hear children, pets, or other background noise.

Once you have the perfect office space set up, make sure you have a reliable computer. For many work from home customer service jobs, you’ll also need:

  • A dedicated landline for work use only
  • High-speed internet connection
  • Printer/scanner/fax machine
  • Comfortable desk and chair, since you’ll be using them for hours at a time

When you’re all set up and ready to work, it’s time to start searching, and applying, for jobs!

Top 10 Work-From-Home Customer Service Jobs

Apple

The Apple work from home position, also known as Apple At Home Advisor, is one of the most coveted work from home jobs because it’s an excellent opportunity to work with such a well-known company.

Apple work at home customer service positions are either chat/email-based, phone-based, or a combination of both. You’ll need to have a good understanding of the Apple products your customers will call about, so you can promptly answer questions and address any issues.

As an At Home Advisor with Apple, you’ll receive paid time off, Apple product discounts, and career advancement opportunities.

CVS

CVS hires work from home customer service agents for its Customer Care positions. As a Customer Care Representative, you’ll need to have a flexible schedule to allow for shift changes, as the demands of business changes.

Qualified candidates will need experience in customer service, and will preferably have some experience in health-related professional work. The CVS careers page does not currently list remote-only positions, so you may want to use the link to contact a recruiter to inquire about the work from home positions.

DealDash

DealDash hires remote Customer Service Representatives to provide customer support for its shoppers. For this position, you’ll be required to attend a two-week training at an on-site location, but then can switch to working from home full time.

The position is for 5 days per week, with variable shifts that may include some evenings and weekends. You’ll provide customer service via phone, e-mail, and live chat, as well as working with others on the team to escalate requests and collaboratively solve customer issues.

Legacy.com

Legacy’s work from home position is different than what you’d expect from most customer service positions, but it still falls into the category of customer service. For this job, you’ll be checking online condolence messages written on the online obituaries of the deceased.

By checking through, and removing any negative comments, you’re acting as a customer service representative for the loved ones of the deceased. The position is part-time, and no phone calls are involved. Certain location restrictions do apply, but all work can be done from your home office.

Lurn

Lurn is an online marketing training program that hires Customer Happiness Specialists to work from home providing customer service to its clients, managing their accounts, and more. You’ll provide customer service via social media, phone, and e-mail.

This position requires that, in addition to your resume, you send in a 2-minute video cover letter so Lurn can see you and learn more about you. You must have excellent knowledge of social media channels and what it takes to engage customers through social media. As a bonus, you’ll be able to set your own hours.

Packlane

Packlane is a packaging and shipping company for businesses, offering a variety of customizable packing and shipping solutions. The company has customer service representatives who work from home to generate new customer leads, manage current accounts, foster positive relationships, answer questions, and more.

You’ll be communicating with customers via phone, e-mail, and live chat. Candidates must have account management and customer service experience, and B2B sales experience is preferred.

Active Network

Active Network provides technology solutions for all things sports, such as sporting events and businesses. The company hires reservation agents to take calls relating to sporting event registrations. The position is season, typically running from May through September, but some agents may be able to stick around permanently with excellent performance.

For this position, you’ll need a wired internet connection and a dedicated landline phone. Active Network provides its agents with some other required equipment, like a headset and a computer tower.

IceFrog Technologies

IceFrog Technologies helps plan, develop, and launch startup businesses to success. The company sometimes has availability for work from home agents skilled in customer service to help bring in new leads, maintain customer relationships, and help customers in every way possible.

The full-time position will mostly require you to manage the customer accounts already in its database, checking in with them to answer questions, provide help, and lend information to propel their businesses forward.

Conduent

Conduent is a sub-company of Xerox, one of the leaders in home-based customer service positions. Conduent hires work from home Call Center Representatives, with bilingual Spanish applicants given preference, although it’s not a requirement. You will, however, be required to have customer service experience and your high school diploma or GED.

You’ll have both inbound and outbound calls requiring you to transfer customer calls to the proper department, update, manage, and close files appropriately, complete client questionnaires, manage spreadsheets of call logs, and more. This position will require good knowledge of computer programs.

Your schedule will be part-time, for about 29 hours per week. You must pass a drug test and background check before being considered for employment with Conduent.

XPO Logistics

XPO Logistics is a transportation and logistics services provider in the United States. The company hires both on-site and remote Customer Service/Dispatch agents, providing assistance to customers and partners regarding accounts, returns, exchanges, and other issues or questions.

Your service will be provided mainly by incoming telephone calls. You’ll be responsible for handling customer complaints at your level, or escalating them when necessary, processing order changes and cancellations, updating and managing accounts, obtaining customer feedback, and more.

Bilingual English/Spanish speakers are preferred, but not required, for this home-based position. You’ll likely have a high volume of calls, so multi-tasking skills are a plus.